OK, so here's where we are with the air conditioner (because I know all of you are eagerly waiting to hear)...
So, Tracy called them ... somehow got it to $650. Remember, this is for a thing that (I'm convinced) THEY CAUSED!
Since I was still pissed, she told me to talk to the owner.
I have to admit I'm not much for confrontation normally, but I was pissed, so I yelled at the guy for a half-hour as he told me that I was a complete idiot for accusing his tech of causing the problem (he didn't say "idiot" but it was inferred).
In the end, I vented ... that was about it.
We still have to pay them $650.
If you ever want to know the name of a good HVAC company, I can tell you who to skip!
Friday, April 28, 2006
Thursday, April 20, 2006
Coincidence
I know this will sound like me being one of those "When I was growing up" whines, but ...
When I was growing up, it sure seemed like service and integrity were more abundant qualities than we see today. After battling the local Honda dealership's service department for more than a month last year, I was frustrated.
But now I'm just pissed.
First, I have to explain that I am warm blooded by nature. I sweat when it's 60 degrees out. So, one of the first purchases for our home in Greeley was an air conditioner. We use it pretty regularly and we pay the installation company a service fee to keep it up and running well. We had already cranked it up a few times as the temps rose (while California was swimming! HA!). It worked fine.
Then, last week, the service guy came for his twice-a-year checkup of the air conditioner and furnace. He did a bunch of stuff that I don't understand and then he left. The next day we turned on the AC and nothing happened. We called the service people and he came out again and noticed the circuit breaker was popped. He pushed it back and told Tracy the cooling unit would turn on in about an hour.
Two days later and we still had nothing (meanwhile my house is sauna!). So we called the service people again. A different guy comes out and opens the AC unit and says it basically exploded and shows Tracy the melted components inside. He also says we need to buy a new one for $800 to $1,200 (depending if it was still under warranty).
Tracy said it seemed awfully suspicious that this could have happened right after the other service guy told her we had a "clean bill of health".
He said that was just a coincidence.
HA! Yes, I said HA! Give me a break! He later came back and told us the part was still under warranty but that it would still cost us $700! HA! HA! Tracy then showed him a coupon for 30 percent off and he said he figured that in already. HA! HA! HA!
In case you can't tell, I'm a little miffed. Tracy is supposed to call the owner of the company today. It'll be interesting to see if service and integrity are actually dead or not!
When I was growing up, it sure seemed like service and integrity were more abundant qualities than we see today. After battling the local Honda dealership's service department for more than a month last year, I was frustrated.
But now I'm just pissed.
First, I have to explain that I am warm blooded by nature. I sweat when it's 60 degrees out. So, one of the first purchases for our home in Greeley was an air conditioner. We use it pretty regularly and we pay the installation company a service fee to keep it up and running well. We had already cranked it up a few times as the temps rose (while California was swimming! HA!). It worked fine.
Then, last week, the service guy came for his twice-a-year checkup of the air conditioner and furnace. He did a bunch of stuff that I don't understand and then he left. The next day we turned on the AC and nothing happened. We called the service people and he came out again and noticed the circuit breaker was popped. He pushed it back and told Tracy the cooling unit would turn on in about an hour.
Two days later and we still had nothing (meanwhile my house is sauna!). So we called the service people again. A different guy comes out and opens the AC unit and says it basically exploded and shows Tracy the melted components inside. He also says we need to buy a new one for $800 to $1,200 (depending if it was still under warranty).
Tracy said it seemed awfully suspicious that this could have happened right after the other service guy told her we had a "clean bill of health".
He said that was just a coincidence.
HA! Yes, I said HA! Give me a break! He later came back and told us the part was still under warranty but that it would still cost us $700! HA! HA! Tracy then showed him a coupon for 30 percent off and he said he figured that in already. HA! HA! HA!
In case you can't tell, I'm a little miffed. Tracy is supposed to call the owner of the company today. It'll be interesting to see if service and integrity are actually dead or not!
Wednesday, April 19, 2006
Been awhile
My sister (the only one who reads this...) complained I'm not updating enuf.
Truth be told, I wrote a really funny entry the other day and the computer ate it when I tried to post, and I was too lazy to go back.
Here's where things stand:
* My sis is now out in Seattle and her family will be joining her at the end of the school year. Bizarre to think of her anywhere but California.
* I FINALLY beat my racquetball teacher after nine years of classes! Yes, he was hurting. But a win is a win!
* Alex's soccer team (which I coach) seems to be slowly improving, but the rest of the league appears to be made up of teams who have been playing together since they were in the womb and it's pretty tough!
* Andy is growing! (Not a news flash, but really, he's starting to get taller (still hasn't lost a tooth, but it's a start!)
* I'm using WAY too many exclamation points!
* Softball starts soon.
* I bowled a 200 game for the first time ever a few weeks ago (can't remember if I wrote that before ... but I like to mention it).
* Got new golf clubs from my mom (well, they're new for me). Kinda fun to play with clubs made in the last 100 years!
* I haven't been writing very much because the time change is still kicking my butt.
Truth be told, I wrote a really funny entry the other day and the computer ate it when I tried to post, and I was too lazy to go back.
Here's where things stand:
* My sis is now out in Seattle and her family will be joining her at the end of the school year. Bizarre to think of her anywhere but California.
* I FINALLY beat my racquetball teacher after nine years of classes! Yes, he was hurting. But a win is a win!
* Alex's soccer team (which I coach) seems to be slowly improving, but the rest of the league appears to be made up of teams who have been playing together since they were in the womb and it's pretty tough!
* Andy is growing! (Not a news flash, but really, he's starting to get taller (still hasn't lost a tooth, but it's a start!)
* I'm using WAY too many exclamation points!
* Softball starts soon.
* I bowled a 200 game for the first time ever a few weeks ago (can't remember if I wrote that before ... but I like to mention it).
* Got new golf clubs from my mom (well, they're new for me). Kinda fun to play with clubs made in the last 100 years!
* I haven't been writing very much because the time change is still kicking my butt.
Wednesday, April 12, 2006
Long time, no blog
My sister, who is apparently the only one who reads this darn thing, complained that I haven't updated my blog much lately. Too true.
Well, not much to report, except:
* Yesterday, for the first time in nine years, I beat my racquetball teacher ... in racquetball. Sure, he was hobbling from an injury ... but I WON! (I don't get to brag much about racquetball, so I like to do it when I can.)
* Survived taking the kids to Chuck E Cheese on Sunday. I hate that place.
* My soccer team (and Alex's) lost our second game of the season Saturday. But the kids played great. It's a fun year so far.
* The Rockies are 5-2, in first place, have won five games in a row on the road (counting from last year) and are playing great. I'd like to take credit for it for helping cheer them on at Opening Day, but I've been doing that for eight years and they have stunk the other ones up.
* Had a cold on Monday. Felt like crap.
* I can't believe my sister leaves for Seattle on Sunday! That sound you hear is thousands of Jamba Juice chains going out of business.
* It's getting hot here. I don't like it. Meanwhile, in California, my parents are soaked. (And they think they have the best golf! HA!)
* Been playing more golf lately. Must be genetic. I'm getting hooked. I actually watched an instructional thing on TV the other day. You know when you think you won't grow up to be your parents? You're wrong!
That's about it. Happy now, twerp?
Well, not much to report, except:
* Yesterday, for the first time in nine years, I beat my racquetball teacher ... in racquetball. Sure, he was hobbling from an injury ... but I WON! (I don't get to brag much about racquetball, so I like to do it when I can.)
* Survived taking the kids to Chuck E Cheese on Sunday. I hate that place.
* My soccer team (and Alex's) lost our second game of the season Saturday. But the kids played great. It's a fun year so far.
* The Rockies are 5-2, in first place, have won five games in a row on the road (counting from last year) and are playing great. I'd like to take credit for it for helping cheer them on at Opening Day, but I've been doing that for eight years and they have stunk the other ones up.
* Had a cold on Monday. Felt like crap.
* I can't believe my sister leaves for Seattle on Sunday! That sound you hear is thousands of Jamba Juice chains going out of business.
* It's getting hot here. I don't like it. Meanwhile, in California, my parents are soaked. (And they think they have the best golf! HA!)
* Been playing more golf lately. Must be genetic. I'm getting hooked. I actually watched an instructional thing on TV the other day. You know when you think you won't grow up to be your parents? You're wrong!
That's about it. Happy now, twerp?
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